Refund policy
At Muster Mahjong, every set is crafted to the highest standard and ships sealed following a rigorous quality inspection. Due to the bespoke and collectible nature of our products, we have a limited returns policy as outlined below.
Faulty or Damaged Products We stand behind the quality of every Muster set. If your order arrives faulty, damaged, or with a manufacturing defect, please contact us as soon as reasonably practicable and within 30 days of delivery at hello@mustermahjong.com with:
- Your order number
- A description of the fault or damage
- Clear photographs of the issue
Upon review, we will offer a replacement, repair, or refund at our discretion. Items must be unused and in their original sealed or near-original condition where possible. Return shipping costs for confirmed faulty items will be covered by Muster Mahjong. We aim to resolve all claims within 5–7 business days of receiving your submission.
Change of Mind We do not accept returns or offer refunds for change of mind. We encourage you to review all product details, imagery, and specifications carefully before placing your order. If you have any questions prior to purchasing, please reach out — we're happy to help.
Custom & Build Your Muster Orders All custom and Build Your Muster orders are made to your specifications and are non-refundable except in the case of a manufacturing fault.
Digital Downloads Digital products, including the Muster Mahjong Beginners Companion, are non-refundable once accessed or downloaded.
How to Lodge a Claim To initiate a return or fault claim, contact us at hello@mustermahjong.com or via our contact page. Claims lodged outside the eligible timeframe or without supporting evidence may not be accepted.
Consumer Guarantees Nothing in this policy limits your rights under the Australian Consumer Law. Where a product has a major failure, you are entitled to a refund or replacement under the Australian Consumer Law.